Availability and response time clause for freelancers
An availability clause setting your working hours, response times and channels, so the client knows when to expect answers.
Availability and response time clause: copy and adapt
The Provider is available [Monday to Friday, 9:00 to 17:00 (time zone)], excluding public holidays. The Provider will respond to messages within [1] business day. Communication will take place by [email and the project board]; requests made through other channels are not considered received until confirmed in writing. Work requested outside these hours is not guaranteed and may be billed at [1.5]x the standard rate.
When to use it
With any client who expects instant replies, messages at weekends, or requests through five different apps.
Variants by trade
Retainers
During the retainer, the Provider will attend one [30]-minute call per week and respond to urgent requests flagged as such within [4] business hours.
Different time zones
The parties have [3] overlapping working hours ([hours]); calls are scheduled within that window.
Frequently asked questions
Is it unprofessional to set office hours?
No. It's what makes you reliable: the client knows exactly when they'll hear back, instead of hoping.
Can I charge more for weekend work?
Yes, if the contract says so. A 1.5x to 2x rate for out-of-hours work is common and discourages non-urgent requests.
Put this clause in a contract they sign today.
Clinch drafts the full contract with AI from a template, your client signs from their phone without an account, and the deposit is requested the moment they sign.
Start the contract with ClinchRelated clauses
These clauses are general templates, not legal advice. Laws vary by country and state; for high-value or unusual deals, have a lawyer review your contract.
Also available in: Español · Deutsch · Français · Italiano · Português (Brasil)