Refund policy clause for freelancers
A refund policy clause for freelance services: what's refundable, when, and how refunds are calculated.
Refund policy clause: copy and adapt
Fees for work already performed are non-refundable. If the Client ends the agreement before completion, the Provider refunds any prepaid amount exceeding the value of work completed to date at the agreed rate, less the non-refundable deposit, within [14] days. No refunds are given for work that has been delivered and accepted.
When to use it
For any project paid in advance, and especially for packages and coaching programmes where clients pay before the work is delivered.
Variants by trade
Coaches and courses
Sessions may be rescheduled with [24] hours' notice. Missed sessions and unused sessions after [90] days are not refunded.
Satisfaction window
If the Client is not satisfied with the first concept, they may end the project within [3] days of its delivery and receive a refund of [50]% of the deposit.
Frequently asked questions
Do freelancers have to give refunds?
Only as the contract or consumer law requires. A clear policy avoids arguments about work already done.
How is a partial refund calculated?
Prepaid amount minus the value of work completed at the agreed rate, minus any non-refundable deposit.
Put this clause in a contract they sign today.
Clinch drafts the full contract with AI from a template, your client signs from their phone without an account, and the deposit is requested the moment they sign.
Start the contract with ClinchRelated clauses
These clauses are general templates, not legal advice. Laws vary by country and state; for high-value or unusual deals, have a lawyer review your contract.